Privacy Policy
1. Privacy Policy
Your privacy matters to me. This policy follows the Australian Privacy Act 1988. You can read the full Act here: https://www.legislation.gov.au/Series/C2004A03712
What I collect:
- Your name, phone number, and email
- Emergency contact details
- Information you share in intake forms or during sessions
- Payment details
Why I collect it:
- To provide counselling services
- To manage bookings and payments
- To keep records as required by law
How I keep it safe:
- Digital files are password protected
- Paper files are stored in locked cabinets
2. Confidentiality Policy
Everything you share in counselling is private. I will not share your information unless:
- You give me written permission
- I am required by law (e.g. risk of harm to you or others, child safety concerns)
For couples counselling:
Information shared in joint sessions belongs to both partners. If you share something privately that affects your partner or the counselling process, I will encourage you to bring it into session.
Limitations:
Couples therapy is not suitable for court or legal purposes. I do not provide reports, assessments, or expert testimony for legal matters.
3. Website Use Policy
When you use my website or online booking system:
- Basic cookies or website analytics may collect anonymous data to improve site performance.
- No identifying personal details are collected from browsing alone.
- If you submit an enquiry or booking form, I will only use your contact details to respond to your enquiry or confirm your booking.
"We were referred to Jill through a friend. She was an absolute game changer! As a couple with 3 young kids. We have learnt a new way of working as a team and respecting our differences as parents."
Jocelyn & Joe
madeline & emmy
"My wife had been asking me to try couples counselling for a long time. I was very reluctant to try counselling as the concept of sitting in a room talking to a stranger about our issues felt very uncomfortable to me. Jill really made us feel comfortable from that first session. She helped us with tools and strategies to manage our conflict and communication. It felt great feeling close to my wife again after such a long time."
2/5
Caitlyn & Emmanuel
"I had been looking for a black therapist for a very long time. I felt really seen and understood in my individual sessions when I was going through a really difficult time. I’m so grateful!"
3/5
gabe & moss
"Me and my partner were still in a good place in our relationship. But with the stress of running a business and raising kids we had found ourselves slowly drifting apart. I am so glad that we made the decision to come for relationship therapy. Jill, you have helped to breathe new life into our relationship. Thank you!"
4/5
Tatum & Avery
"It was refreshing to have therapy sessions that incorporated our cultural identity and included a space that we could explore our faith. We left feeling stronger as a couple. A highlight was feeling equipped with new tools to help us stay grounded in situations that used to cause lots of anxiety in our relationship."
